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• Question

• For simplicity I'thou posting the open SR: This seems to be a new consequence with no real resolution and so far.

  Saturday, August 21, 2010 6:18:43 PM GMT

  uninstalled and reinstalled Sign in app
  opened port tcp 443 on router
  nonetheless no change...grrrrr!

  Saturday, August 21, 2010 5:52:52 PM GMT

  found this in the sign in log files: non load type 'Organisation.Security.Authentication.ExtendedProtection.ExtendedProtectionPolicy

  Found this KB commodity that addresses this issue: http://support.microsoft.com/kb/2262911

  Applied ready - did non fix result
  Uninstaled .Net 3.5
  installed .Internet 4
  Reinstalled .Net three.v

  Still no resolution.

  Sabbatum, August 21, 2010 12:52:47 AM GMT

  Hi David,

  Concerning your service asking 100820-000011 I would like to effort a cacls command. This is used when the following has occurred "The appropriate rights have not been granted to the private key on the reckoner." David I called 425.514.3333 and left a voice mail message. I see in your initial request information you said you take Port 447 open up but nosotros demand to make sure Port 443 is open. I would like for you to try the following:

  Run Windows Update to make sure you have all of the recommended updates that are .Net Framework besides any critical ones.
  Make certain .Internet Framework version three.v is install is installed
  Re-install the Microsoft Online Services Sign In application

  Please update the Service Asking in the Microsoft Online Administration Eye or telephone call united states of america at 866.441.8425 if you have any questions.

  Nope that did not work. I am home now and all weekend if you want to telephone call. From my inquiry this seems to exist a fairly new result. I volition run a mosdal report and send information technology. Will also endeavour my ain troubleshooting.

  oh just to let you know "The appropriate rights accept non been granted to the individual key on the calculator" is not the error or cause.

  Thanks.

  Friday, Baronial 20, 2010 7:29:02 PM GMT

  Concerning your service request 100820-000011 I would like to try a cacls control. This is used when the following has occurred "The appropriate rights accept not been granted to the private central on the computer." David I called 425.514.3333 and left a message that I called. Is this a good number to call you? If not, what is a good number and what times would you lot similar to be called?

  To grant the appropriate rights to the individual key, follow the steps below:

  1.Beginning Command Prompt. To do this, click Commencement, click Run, type cmd, and and so click OK.
  two.At the command prompt, blazon the following command, and then printing ENTER:
  cacls "%appdata%\Microsoft\Crypto\RSA" /t /e /c /thousand "%username%":F
  3.Close the Control Prompt window.
  4.If Internet Explorer is running, close Internet Explorer.

  Friday, Baronial 20, 2010 12:x:37 PM GMT

  Thanks for the quick reply. Unfortunatly these solutions do not use. The workstation in question is at home and non behind a proxy. I have already opened the correct ports, etc; I'yard pretty tech savy.

  What else you lot got?

  Friday, August 20, 2010 i:21:29 AM GMT

  Delight log into your Microsoft Online Admin Centre and under the Services Tab update your asking with the following:
  Attempt Port 443

  Method 1: Brand sure that the calculator is connected to the Internet. Verify the following:
  Make sure that the computer is assigned a valid IP address.
  Verify the physical network connections.

  Method two: If you take verified that the estimator is connected to the Internet, yous must also verify the Proxy Settings in Cyberspace Explorer:
  ane.Close all Net Browsers.
  2.Click Start, click Control Panel, and and then click Internet Options.
  3.Click the Connections tab, and then click LAN Settings.
  four.Verify that the Proxy Server information is set up correctly for your network.

  Method 3: Add *.microsoftonline.com to the Proxy Settings Exceptions listing in Internet Explorer.
  1.Click Get-go, click Control Panel, and then click Net Options.
  two.Click the Connections tab, and so click LAN Settings.
  3.Under Proxy Server, click Avant-garde.
  2.Under Exceptions, type "*.microsoftonline.com"
  iii.Click on OK until Internet Options dialog box is airtight.

  Are you behind a firewall?
  Did y'all apply port 443?

  
  

  Fri, August 20, 2010 12:28:09 AM GMT

  Mistake:
  The service is currently unavailable. Please try again later. If problems continue, contact your service administrator.

  Troubleshooting:
  ran dotnetfix
  opened port 447
  uninstall and reinstall

  Works fine on another workstation on a unlike network.

  Have searched everywhere for a resolution and all answers point to opening an SR.

  Do y'all take a quick gear up?

  Thanks.

  • Edited by Dominicus, August 22, 2010 four:00 PM took out uneeded info

Answers

• Thanks for the update....maybe my issue is intermitten before this known outage...I hope.

  Please let me know when this outage is resolved.

  Thanks over again.

  • Marked as answer by Rick Pennington Moderator Friday, September iii, 2010 vi:31 PM

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